Cardknox incident

USAePay Transaction Processing Issues

Minor Resolved View vendor source →

Cardknox experienced a minor incident on October 22, 2025 affecting USAePay, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 04:24 PM UTC
Resolved
Oct 22, 2025, 10:33 PM UTC
Duration
6h 8m
Detected by Pingoru
Oct 22, 2025, 04:24 PM UTC

Affected components

USAePay

Update timeline

  1. investigating Oct 22, 2025, 04:24 PM UTC

    We are receiving reports of intermittent transaction processing errors on USAePay. We will update as more information becomes available.

  2. investigating Oct 22, 2025, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 22, 2025, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2025, 10:33 PM UTC

    This incident has been resolved.