CaptivateIQ incident

Slowness in some customer instances

Resolved after 11 minutes, affecting Workbooks & Commission Plans, on February 13, 2025.

monitoring Feb 13, 2025, 04:40 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 13, 2025, 04:34 PM UTC
Resolved
Feb 13, 2025, 04:46 PM UTC
Duration
11m
Detected by Pingoru
Feb 13, 2025, 04:34 PM UTC

Affected components

Workbooks & Commission Plans

Update timeline

  1. identified Feb 13, 2025, 04:34 PM UTC

    Some customers may be experiencing slow load times across the app, we have identified the cause and are working to resolve the issue as soon as possible

  2. identified Feb 13, 2025, 04:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 13, 2025, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2025, 04:46 PM UTC

    This incident has been resolved.

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