CaptivateIQ incident

Degraded Performance

Resolved after 3 hours 38 minutes, affecting Data & Connections and Sandboxes, on July 23, 2025.

monitoring Jul 23, 2025, 09:45 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 23, 2025, 06:58 PM UTC
Resolved
Jul 23, 2025, 10:37 PM UTC
Duration
3h 38m
Detected by Pingoru
Jul 23, 2025, 06:58 PM UTC

Affected components

Data & ConnectionsSandboxes

Update timeline

  1. investigating Jul 23, 2025, 06:58 PM UTC

    We are currently experiencing degraded performance. on a subset of features.

  2. identified Jul 23, 2025, 06:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 23, 2025, 08:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 23, 2025, 09:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 23, 2025, 10:37 PM UTC

    This incident has been resolved.

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