Instructure incident

Some users may be experiencing slow load times or errors when previewing files in Canvas

Resolved after 35 minutes, affecting Canvas LMS and eu-west-1, on October 22, 2026.

monitoring Oct 22, 2026, 10:13 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 22, 2026, 09:43 AM UTC
Resolved
Oct 22, 2026, 10:19 AM UTC
Duration
35m
Detected by Pingoru
Oct 22, 2026, 09:43 AM UTC

Affected components

Canvas LMSeu-west-1

Update timeline

  1. investigating Oct 22, 2026, 09:43 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 22, 2026, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 22, 2026, 10:19 AM UTC

    This incident has been resolved.

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