Resolved after 1 hour 47 minutes, affecting eu-west-1 and Canvas Data 2, on October 21, 2026.
A fix is implemented by the vendor and they are monitoring the recovery.
Affected components
eu-west-1Canvas Data 2
Update timeline
- identified Oct 21, 2026, 09:06 PM UTC
Users accessing Canvas Data 2 may receive 500 errors due to a vendor outage. We are working with the vendor to restore access to these services.
- monitoring Oct 21, 2026, 09:56 PM UTC
A fix is implemented by the vendor and they are monitoring the recovery.
- resolved Oct 21, 2026, 10:54 PM UTC
This incident has been resolved.
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