Canva incident

Users experiencing increase in timeout errors affecting image generation.

Minor Resolved View vendor source →

Canva experienced a minor incident on September 5, 2025, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 12:50 AM UTC
Resolved
Sep 05, 2025, 04:29 AM UTC
Duration
3h 38m
Detected by Pingoru
Sep 05, 2025, 12:50 AM UTC

Update timeline

  1. investigating Sep 05, 2025, 12:50 AM UTC

    Users experiencing increase in timeout errors affecting image generation in our Dream Lab, Canva AI, and Magic Media products. We’ve identified the root cause and are actively working on a fix.

  2. resolved Sep 05, 2025, 04:29 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.