Canva experienced a major incident on July 13, 2026 affecting Billing and subscriptions, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Billing and subscriptions
Update timeline
- investigating Jul 13, 2026, 10:57 PM UTC
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
- identified Jul 13, 2026, 11:04 PM UTC
The issue has been identified: - Users are shown the wrong status of their subscription
- resolved Jul 13, 2026, 11:17 PM UTC
This incident is now resolved. Thank you for your patience and understanding.