Canva incident

Some users may have issues downloading video designs

Major Resolved View vendor source →

Canva experienced a major incident on July 12, 2026 affecting Downloading designs, lasting 8h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 08:38 AM UTC
Resolved
Jul 12, 2026, 05:29 PM UTC
Duration
8h 51m
Detected by Pingoru
Jul 12, 2026, 08:38 AM UTC

Affected components

Downloading designs

Update timeline

  1. identified Jul 12, 2026, 08:38 AM UTC

    Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.

  2. resolved Jul 12, 2026, 05:29 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.