Canva incident

Some users may have issues with payments in Canva

Major Resolved View vendor source →

Canva experienced a major incident on July 31, 2026 affecting Billing and subscriptions, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 06:55 PM UTC
Resolved
Jul 31, 2026, 07:58 PM UTC
Duration
1h 3m
Detected by Pingoru
Jul 31, 2026, 06:55 PM UTC

Affected components

Billing and subscriptions

Update timeline

  1. investigating Jul 31, 2026, 06:55 PM UTC

    Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

  2. identified Jul 31, 2026, 07:02 PM UTC

    We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.

  3. monitoring Jul 31, 2026, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 07:58 PM UTC

    This incident has been resolved.