Canva incident

Subfolders appear outside the main folders on the Projects page

Major Resolved View vendor source →

Canva experienced a major incident on September 16, 2025 affecting Projects page, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 05:06 PM UTC
Resolved
Sep 16, 2025, 08:26 PM UTC
Duration
3h 19m
Detected by Pingoru
Sep 16, 2025, 05:06 PM UTC

Affected components

Projects page

Update timeline

  1. investigating Sep 16, 2025, 05:06 PM UTC

    Users are experiencing issues with folders wherein the subfolders appear outside the main folders on the Projects page

  2. monitoring Sep 16, 2025, 08:24 PM UTC

    A fix has been rolled out and we are monitoring the results to ensure the issue is fully resolved.

  3. resolved Sep 16, 2025, 08:26 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.