Canva incident

Unable to import files from most apps

Major Resolved View vendor source →

Canva experienced a major incident on October 1, 2025, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 12:59 AM UTC
Resolved
Oct 01, 2025, 02:06 AM UTC
Duration
1h 7m
Detected by Pingoru
Oct 01, 2025, 12:59 AM UTC

Update timeline

  1. investigating Oct 01, 2025, 12:59 AM UTC

    We are currently investigating an issue wherein our users are unable to import files from most apps. We will update again once the issue is solved.

  2. resolved Oct 01, 2025, 02:06 AM UTC

    This incident has been resolved.