Canva experienced a major incident on March 12, 2026 affecting Media uploads, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Media uploads
Update timeline
- investigating Mar 12, 2026, 04:33 AM UTC
Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.
- investigating Mar 12, 2026, 04:34 AM UTC
Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable." We are currently investigating and working to mitigate the issue.
- resolved Mar 12, 2026, 04:53 AM UTC
This incident is now mitigated. Thank you for your patience and understanding.