Canva incident

Some users are experiencing issues with AI image and video generation.

Major Resolved View vendor source →
Started
Apr 08, 2026, 09:23 AM UTC
Resolved
Apr 09, 2026, 09:54 AM UTC
Duration
1d
Detected by Pingoru
Apr 08, 2026, 09:23 AM UTC

Update timeline

  1. identified Apr 08, 2026, 09:23 AM UTC

    Some users may have issues with: - Generating AI images in Magic Media - Generating AI images in the Elements tab - Generating images with Dreamlab - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.

  2. identified Apr 08, 2026, 10:46 AM UTC

    Some users may have issues with: - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.

  3. resolved Apr 09, 2026, 09:54 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.

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