Canva incident

Users may experience issues opening new and existing designs

Critical Resolved View vendor source →

Canva experienced a critical incident on April 13, 2026, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 12:28 AM UTC
Resolved
Apr 13, 2026, 05:56 AM UTC
Duration
5h 27m
Detected by Pingoru
Apr 13, 2026, 12:28 AM UTC

Update timeline

  1. investigating Apr 13, 2026, 12:28 AM UTC

    Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.

  2. investigating Apr 13, 2026, 12:32 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 13, 2026, 12:33 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 13, 2026, 12:51 AM UTC

    The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.

  5. resolved Apr 13, 2026, 05:56 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.