Canva incident

Intermittent errors uploading images and videos or using media editing tools

Minor Resolved View vendor source →

Canva experienced a minor incident on May 21, 2026 affecting Media uploads, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 04:56 AM UTC
Resolved
May 21, 2026, 06:28 AM UTC
Duration
1h 31m
Detected by Pingoru
May 21, 2026, 04:56 AM UTC

Affected components

Media uploads

Update timeline

  1. identified May 21, 2026, 04:56 AM UTC

    Users may experience intermittent issues uploading new images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.

  2. monitoring May 21, 2026, 05:40 AM UTC

    We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.

  3. resolved May 21, 2026, 06:28 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.