CallTrackingMetrics Outage History
CallTrackingMetrics is up right nowPingoru has recorded 15 incidents for CallTrackingMetrics: 13 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 1 | 14 of 744 (2%) |
| June 2026 | 2 | 11 of 720 (2%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 98 of 720 (14%) |
| October 2026 | 2 | 73 of 520 (14%) |
Incidents, newest first
Minor October 14, 2026 CTM App unavailable in EU 8m CTM service
Started Oct 14, 2026, 07:25 AM UTC· resolved Oct 14, 2026, 07:34 AM UTC
- resolved Oct 14, 2026, 07:34 AM UTC
Services have been restored and operations are back to normal. Thank you for your patience. Impacted: Core Application (EU), Inbound Calling (EU), Outbound Calling & Dialer (EU), +11 more
Minor October 6, 2026 Possible authorization issues for mobile and API users 1h 21m CTM service
Started Oct 06, 2026, 07:12 PM UTC· resolved Oct 06, 2026, 08:33 PM UTC
- resolved Oct 06, 2026, 08:33 PM UTC
CTM API and mobile app access has been fully restored. Impacted: Core Application (US), Core Application (EU)
Minor September 27, 2026 CTM app unavailable 6d 22h CTM service
Started Sep 27, 2026, 12:16 AM UTC· resolved Oct 03, 2026, 10:58 PM UTC
- resolved Oct 03, 2026, 10:58 PM UTC
Service is restored and the app is working normally. The problem came from scheduled database maintenance. We are sorry for the disruption and are reviewing how we run this maintenance so it does not happen again. Impacted: Core Application (US), Inbound Calling (US), Outbound Calling & Dialer (US), +12 more
Minor September 3, 2026 Issues with an upstream service provider impacting messaging in the US 1h 16m CTM service
Started Sep 03, 2026, 10:15 PM UTC· resolved Sep 03, 2026, 11:32 PM UTC
- resolved Sep 03, 2026, 11:32 PM UTC
Services have been restored and operations are back to normal. Thank you for your patience. Impacted: Messaging (US)
Minor September 1, 2026 Issues with upstream service provider impacting softphone functionality 1h 23m CTM service
Started Sep 01, 2026, 04:48 PM UTC· resolved Sep 01, 2026, 06:11 PM UTC
- resolved Sep 01, 2026, 06:11 PM UTC
The upstream provider has resolved the incident following a certificate configuration rollback. Functionality has returned to normal. Impacted: Softphone & Agents (US)
Minor August 27, 2026 The Softphone Might Not Load 44m CTM service
Started Aug 27, 2026, 08:35 PM UTC· resolved Aug 27, 2026, 09:20 PM UTC
- resolved Aug 27, 2026, 09:20 PM UTC
We mitigated an issue triggered by a recent Google Chrome update that affected users as the update was rolled out. Impacted: Core Application (US), Softphone & Agents (US)
Minor June 4, 2026 Embedded Communication Flow Errors 17m CTM service
Started Jun 04, 2026, 08:02 PM UTC· resolved Jun 04, 2026, 08:20 PM UTC
- resolved Jun 04, 2026, 08:20 PM UTC
The issue affecting embedded communication experiences has been mitigated, and affected workflows have returned to expected operation. We are continuing to monitor for stability. Impacted: Outbound Calling & Dialer (US)
Minor June 3, 2026 DNI Script Loading Delays 11h 8m CTM service
Started Jun 03, 2026, 07:15 PM UTC· resolved Jun 04, 2026, 06:24 AM UTC
- resolved Jun 04, 2026, 06:24 AM UTC
Performance for hosted DNI script requests has returned to expected levels. We are continuing to monitor for stability. Impacted: Tracking & DNI (US)
Major May 5, 2026 Internet Provider Outage May Impact CTM (EU) Access 14h 6m CTM service
Started May 05, 2026, 11:28 PM UTC· resolved May 06, 2026, 01:34 PM UTC
- resolved May 06, 2026, 01:34 PM UTC
The central .de registry has confirmed a fix for the DNS issue that impacted website access overnight. All calltrackingmetrics.de services are performing normally. Impacted: Core Application (EU)
Minor April 23, 2026 Call Recording and Transcripts Impacted by Upstream Provider Issue 2h 50m CTM service
Started Apr 23, 2026, 06:01 PM UTC· resolved Apr 23, 2026, 08:51 PM UTC
- resolved Apr 23, 2026, 08:51 PM UTC
Recovery is complete and all backlogs have been cleared. Impacted: Recording & Playback (US), Transcription & AI (US)
Minor April 16, 2026 Session Tracking Interruption 5m CTM service
Started Apr 16, 2026, 10:09 PM UTC· resolved Apr 16, 2026, 10:15 PM UTC
- resolved Apr 16, 2026, 10:15 PM UTC
The backend application receiving CTM tracking script requests experienced extended downtime due to a denial of service attack. This resulted in gaps in tracking sessions records during the impacted period of time. During this outage, CTM was not tracking all sessions that may have observed a tracking number. While dynamic number rotation was operating normally the session tracking component of the service was experiencing a surge in traffic designed to impact the services ability to capture all sessions. An investigation found the root cause leading the team to implement patches to mitigate and block the bad traffic resulting in service being fully restored. Impacted: Tracking & DNI (US)
Minor March 16, 2026 Investigating Potential Issue with Logins 1h 29m Application Availability
Started Mar 16, 2026, 09:46 PM UTC· resolved Mar 16, 2026, 11:16 PM UTC
- investigating Mar 16, 2026, 09:46 PM UTC
We are aware of intermittent errors occurring on the service. Our incident response team is investigating.
- investigating Mar 16, 2026, 09:47 PM UTC
We are continuing to investigate this issue.
- investigating Mar 16, 2026, 09:48 PM UTC
We are continuing to investigate this issue.
- identified Mar 16, 2026, 09:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 16, 2026, 09:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 11:16 PM UTC
This incident has been resolved.
Notice January 19, 2026 Unable to access app.calltrackingmetrics.com 1h 24m Application Availability
Started Jan 19, 2026, 10:22 PM UTC· resolved Jan 19, 2026, 11:47 PM UTC
- investigating Jan 19, 2026, 10:22 PM UTC
We are currently investigating this issue.
- identified Jan 19, 2026, 10:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 19, 2026, 10:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 19, 2026, 11:47 PM UTC
This incident is resolved. We will publish an RFO (reason for outage) after further investigation.
Major October 20, 2025 Intermittent issues with softphone 9h 11m Incoming Text Messages, Twilio Outgoing SMS, Twilio Outgoing MMS, Softphone and 1 more
Started Oct 20, 2025, 02:20 PM UTC· resolved Oct 20, 2025, 11:31 PM UTC
- monitoring Oct 20, 2025, 02:20 PM UTC
Upstream vendors continue to have issues affecting CTM services. We will continue to monitor and post updates.
- monitoring Oct 20, 2025, 02:53 PM UTC
Our upstream vendors continue to try and recover from the previous outages. There are significant API and network issues that continue to affect CTM services.
- monitoring Oct 20, 2025, 04:26 PM UTC
Our upstream vendors are providing updates as they work to resolve network issues affecting CTM services.
- monitoring Oct 20, 2025, 05:10 PM UTC
We are still monitoring the progress of our upstream vendors.
- monitoring Oct 20, 2025, 05:52 PM UTC
CTM services are still affected by our upstream vendors. We are monitoring their progress and we will continue to post updates.
- monitoring Oct 20, 2025, 07:00 PM UTC
Our upstream vendors continue to make progress. However, some services are still partially degraded.
- monitoring Oct 20, 2025, 07:12 PM UTC
We are continuing to see recovery. Call recordings and transcriptions will be delayed for some time. We will continue to post updates.
- monitoring Oct 20, 2025, 08:38 PM UTC
We are seeing full recovery. We are still processing call recordings and transcriptions.
- resolved Oct 20, 2025, 11:31 PM UTC
This incident has been resolved.
Major October 20, 2025 Upstream vendor outage affecting calls, texts, and forms 2h 42m Incoming Text Messages, Twilio Outgoing SMS, Twilio Outgoing MMS, Twilio Incoming MMS
Started Oct 20, 2025, 10:15 AM UTC· resolved Oct 20, 2025, 12:58 PM UTC
- monitoring Oct 20, 2025, 10:15 AM UTC
Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.
- monitoring Oct 20, 2025, 10:37 AM UTC
Our upstream provider has reported progress toward recovery, and we are seeing partial improvements in some CTM services.
- monitoring Oct 20, 2025, 11:32 AM UTC
We are seeing recovery of services. We will continue to monitor and provide updates.
- resolved Oct 20, 2025, 12:58 PM UTC
This incident has been resolved.