CallTrackingMetrics incident

Upstream vendor outage affecting calls, texts, and forms

Major Resolved View vendor source →

CallTrackingMetrics experienced a major incident on October 20, 2025 affecting Incoming Text Messages and Twilio Outgoing SMS and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:15 AM UTC
Resolved
Oct 20, 2025, 12:58 PM UTC
Duration
2h 42m
Detected by Pingoru
Oct 20, 2025, 10:15 AM UTC

Affected components

Incoming Text MessagesTwilio Outgoing SMSTwilio Outgoing MMSTwilio Incoming MMS

Update timeline

  1. monitoring Oct 20, 2025, 10:15 AM UTC

    Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.

  2. monitoring Oct 20, 2025, 10:37 AM UTC

    Our upstream provider has reported progress toward recovery, and we are seeing partial improvements in some CTM services.

  3. monitoring Oct 20, 2025, 11:32 AM UTC

    We are seeing recovery of services. We will continue to monitor and provide updates.

  4. resolved Oct 20, 2025, 12:58 PM UTC

    This incident has been resolved.