CallTrackingMetrics experienced a major incident on October 20, 2025 affecting Incoming Text Messages and Twilio Outgoing SMS and 1 more component, lasting 9h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 02:20 PM UTC
Upstream vendors continue to have issues affecting CTM services. We will continue to monitor and post updates.
- monitoring Oct 20, 2025, 02:53 PM UTC
Our upstream vendors continue to try and recover from the previous outages. There are significant API and network issues that continue to affect CTM services.
- monitoring Oct 20, 2025, 04:26 PM UTC
Our upstream vendors are providing updates as they work to resolve network issues affecting CTM services.
- monitoring Oct 20, 2025, 05:10 PM UTC
We are still monitoring the progress of our upstream vendors.
- monitoring Oct 20, 2025, 05:52 PM UTC
CTM services are still affected by our upstream vendors. We are monitoring their progress and we will continue to post updates.
- monitoring Oct 20, 2025, 07:00 PM UTC
Our upstream vendors continue to make progress. However, some services are still partially degraded.
- monitoring Oct 20, 2025, 07:12 PM UTC
We are continuing to see recovery. Call recordings and transcriptions will be delayed for some time. We will continue to post updates.
- monitoring Oct 20, 2025, 08:38 PM UTC
We are seeing full recovery. We are still processing call recordings and transcriptions.
- resolved Oct 20, 2025, 11:31 PM UTC
This incident has been resolved.