CallTrackingMetrics incident

Call Recording and Transcripts Impacted by Upstream Provider Issue

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on April 23, 2026 affecting CTM service, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 06:01 PM UTC
Resolved
Apr 23, 2026, 08:51 PM UTC
Duration
2h 50m
Detected by Pingoru
Apr 23, 2026, 06:01 PM UTC

Affected components

CTM service

Update timeline

  1. resolved Apr 23, 2026, 08:51 PM UTC

    Recovery is complete and all backlogs have been cleared. Impacted: Recording & Playback (US), Transcription & AI (US)