CallHippo incident

India Calling service issue - Bangalore datacenter

Resolved after 5 days 14 hours, affecting Incoming Calls and Outgoing Calls, on September 30, 2026.

resolved Oct 06, 2026, 06:10 AM UTC

All calling services via our Bangalore datacenter have been fully restored. We apologize for the disruption and appreciate your patience.

Started
Sep 30, 2026, 03:39 PM UTC
Resolved
Oct 06, 2026, 06:10 AM UTC
Duration
5d 14h
Detected by Pingoru
Sep 30, 2026, 03:39 PM UTC

Affected components

Incoming CallsOutgoing Calls

Update timeline

  1. investigating Sep 30, 2026, 03:39 PM UTC

    We’re aware of a disruption affecting calling services in the India region on the iPhone application. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. Calling services through other platforms are not affected and continue to operate normally.

  2. identified Sep 30, 2026, 04:32 PM UTC

    We have identified the issue and are currently working on a fix. We will provide an update once it has been resolved.

  3. investigating Oct 06, 2026, 06:07 AM UTC

    We're aware of a disruption affecting calling services routed through our Bangalore datacenter. Our engineering team is actively investigating. Calls through other regions are unaffected.

  4. resolved Oct 06, 2026, 06:10 AM UTC

    All calling services via our Bangalore datacenter have been fully restored. We apologize for the disruption and appreciate your patience.

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