CallHippo incident

India Calling Service Issue on Some Routes in the India Region

Minor Resolved View vendor source →

CallHippo experienced a minor incident on September 11, 2026 affecting Incoming Calls and Outgoing Calls, lasting 7h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 05:12 PM UTC
Resolved
Sep 12, 2026, 12:16 AM UTC
Duration
7h 4m
Detected by Pingoru
Sep 11, 2026, 05:12 PM UTC

Affected components

Incoming CallsOutgoing Calls

Update timeline

  1. investigating Sep 11, 2026, 05:12 PM UTC

    We're aware of a disruption affecting calling services on few route in India region. Our engineering team is actively investigating. Calls through other regions are unaffected.

  2. identified Sep 11, 2026, 05:16 PM UTC

    We have identified the issue and are currently working on a fix. We will provide an update once it has been resolved.

  3. identified Sep 11, 2026, 06:11 PM UTC

    We are currently experiencing issues with one of our carriers, affecting calls on certain routes in India. Our team is actively working with the carrier to identify and resolve the issue as soon as possible.

  4. resolved Sep 12, 2026, 12:16 AM UTC

    This incident has been resolved.