Resolved after 2 hours 5 minutes, affecting Onsite, on March 1, 2025.
During the maintenance and upgrade of one of our systems, a service used by [identity.gocadmium.com](http://identity.gocadmium.com/) became unavailable. As a result, [identity.gocadmium.com](http://identity.gocadmium.com/) went offline and login access to Eventscribe Onsite was unavailable from March 1, 2025 12:17 am - 7:15 am EST.
Affected components
Update timeline
- investigating Mar 01, 2025, 11:44 AM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
- identified Mar 01, 2025, 12:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 01, 2025, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 01, 2025, 01:50 PM UTC
The issue has been resolved. Services have been fully restored.
- postmortem Mar 11, 2025, 03:57 PM UTC
During the maintenance and upgrade of one of our systems, a service used by [identity.gocadmium.com](http://identity.gocadmium.com/) became unavailable. As a result, [identity.gocadmium.com](http://identity.gocadmium.com/) went offline and login access to Eventscribe Onsite was unavailable from March 1, 2025 12:17 am - 7:15 am EST.
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