Cadmium incident

Degraded Performance on Elevate

Resolved after 19 hours 36 minutes, affecting Elevate and Conference365, on August 26, 2025.

resolved Aug 27, 2025, 02:03 PM UTC

The issue has been resolved. We will share root cause analysis as soon as possible.

Started
Aug 26, 2025, 06:27 PM UTC
Resolved
Aug 27, 2025, 02:03 PM UTC
Duration
19h 36m
Detected by Pingoru
Aug 26, 2025, 06:27 PM UTC

Affected components

ElevateConference365

Update timeline

  1. investigating Aug 26, 2025, 06:27 PM UTC

    Our team is aware there is a service disruption and is working swiftly to identify the cause. Thank you for your patience.

  2. identified Aug 26, 2025, 06:31 PM UTC

    The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.

  3. monitoring Aug 26, 2025, 06:40 PM UTC

    A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.

  4. resolved Aug 27, 2025, 02:03 PM UTC

    The issue has been resolved. We will share root cause analysis as soon as possible.

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