Ongoing since 12:09 AM UTC, affecting Cloud UC Platform and Cloud UC Platform (Cloud UC Platform — DP: LOS ANGELES, CA) and 1 more.
Data center vendor states the following: As per initial findings, while performing a scheduled UPS maintenance at the site, the system experienced an outage causing loss of critical power to all customers.
Affected components
Update timeline
- investigating Nov 12, 2026, 12:09 AM UTC
We are investigating an issue in our Los Angeles data center.
- identified Nov 12, 2026, 12:18 AM UTC
Our data center vendor has confirmed that some sort of power outage is occurring. Awaiting more feedback
- identified Nov 12, 2026, 12:29 AM UTC
Our systems are starting to report back in as online
- identified Nov 12, 2026, 12:41 AM UTC
All of our clusters are now reachable. Services are actively being restored in Los Angeles
- identified Nov 12, 2026, 12:51 AM UTC
Service restoration in Los Angeles 18%
- identified Nov 12, 2026, 12:55 AM UTC
Service restoration in Los Angeles 30%
- identified Nov 12, 2026, 01:03 AM UTC
Service restoration in Los Angeles 45%
- identified Nov 12, 2026, 01:08 AM UTC
Service restoration in Los Angeles 60%
- identified Nov 12, 2026, 01:16 AM UTC
Service restoration in Los Angeles 75%
- identified Nov 12, 2026, 01:20 AM UTC
Service restoration in Los Angeles 85%
- identified Nov 12, 2026, 01:26 AM UTC
Service restoration in Los Angeles 95%
- monitoring Nov 12, 2026, 01:35 AM UTC
Service restoration in Los Angeles 100%
- monitoring Nov 12, 2026, 01:43 AM UTC
Data center vendor states the following: As per initial findings, while performing a scheduled UPS maintenance at the site, the system experienced an outage causing loss of critical power to all customers.
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