bvoip Outage History

We are seeing delayed email starting to pour in from approx noon eastern time today when the Microsoft 365 / Exchange Online outage started. We will continue to monitor has all Microsoft services are back to 100%.

We were notified by several there were experiencing login loops when trying to sign-in within the last 30 minutes. We also received some reports that certain portal pages were not responding. We have refreshed all systems and all should be working properly. You may need to refresh your browser sessions CTRL + R.

This is a retroactive incident post. Our data center vendor in Los Angeles advised us there was a partial connectivity outage in Los Angeles has been since been resolved, The issue started at 11:34pm and resolved as 3:04 Los Angeles time. Total duration of the issue was 3 hours and 40 minutes. This is what was reported to us: The incident was caused by a hardware failure in one of the network devices serving the affected servers. The faulty component was replaced, and an additional software adjustment was required during the recovery process before normal operation could be restored.

All sign-in issue seem to be resolved at this time. Switching this incident to monitoring

We have resolved the sign-in issue in North America via all control portal url's. Switching status of this incident to monitoring

We are following up from an issue that started earlier today that was originally thought to be all North America accounts but is now narrowed down to just accounts in our Virginia data center. We are looking into a repeat occurrence of errors with the control portal functions specific to that location. We are in the process of re-routing those functions elsewhere to work around the current errors that are being reported.

At this time all control portal functions in Virginia are operating normally. We are setting this back to monitoring

All affected accounts based out of our Los Angeles data center are fully operational. If you need any help, feel free to contact our support team.

All systems in our Los Angeles data center are fully operational at this time. Monitoritng

We have been alerted and confirmed that our servers in Vancouver became unreachable and then reachable again. We had an earlier incident of the same type earlier today. We are already in touch with our data center vendor and will leave this as monitoring

All systems in Dallas back to normal. Monitoring

All services in Los Angeles are back to normal. We are doing some checking with our data center vendor to review this specific cluster. Monitoring.