Buzzeasy Outage History

Type: Incident Duration: 1 hour and 38 minutes Affected Components: CCaaS Europe - Voice Services, CCaaS International - Agent UI Apr 22, 05:37:00 GMT+0 - Investigating - Some customers are seeing that they cannot receive/make calls or that agents cannot end ongoing ones. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you as soon as possible with the latest information. Apr 22, 06:01:00 GMT+0 - Identified - We identified the problem and have started working on recovering functionality. Apr 22, 06:10:00 GMT+0 - Monitoring - We recovered functionality of the affected service and are continuing to monitor the system. Apr 22, 07:15:00 GMT+0 - Resolved - The incident will now be considered closed with the root cause to be announced when we conclude the investigation. In our status page's terms, this will come as a 'Postmortem' update to the incident.

Type: Maintenance Duration: 8 days, 16 hours and 12 minutes Affected Components: CCaaS International - AI Email Bots, CCaaS International - Reporting & Wallboard, CCaaS International - Scripting, CCaaS Americas - Voice Services, CCaaS international - AI Chat Bots, CCaaS International - AI Voice Bots, CCaaS Europe - Voice Services, CCaaS International - Email Services, CCaaS International - Chat & Social Media, CCaaS International - Admin Portal, CCaaS International - Agent UI, CCaaS International - Core Services, CCaaS International - Contact Expert Chat Services, CCaaS Custom Connectors to Cisco Apr 18, 03:00:00 GMT+0 - Identified - Dear Customer, We would like to inform you that on 18-04-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 18-04-2026 | 03:00 UTC | 3 h During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your understanding. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team Apr 18, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 18, 06:28:11 GMT+0 - Completed - Dear Graia Customer, We would like to inform you that we have completed the scheduled maintenance for Graia International. To benefit immediately from the new changes please refresh your browser with CTRL+F5. The latest release notes will be available at Kind Regards, GraiaTeam

Type: Incident Duration: 1 hour and 50 minutes Affected Components: CCaaS Europe - Voice Services, CCaaS International - AI Voice Bots Apr 1, 11:05:00 GMT+0 - Identified - One of our voice servers suffered from having a full virtual drive which prevented it from accepting calls. During the time while the incident was ongoing, this voice server replied with an error response to any inbound SIP INVITE requests. Apr 1, 11:15:00 GMT+0 - Monitoring - We moved all Graia CCaaS tenants to an alternative voice server of the affected server group. Apr 1, 12:55:00 GMT+0 - Resolved - This incident has been resolved. Apr 2, 14:19:21 GMT+0 - Postmortem - The incident was caused by a transient issue following a recent upscale of the affected voice instance to a higher tier (performed the previous night). Post-upgrade validation (test calls and log checks) did not reveal any issues, and all other instances operated normally. Next Steps 1\. Extend criteria of automatic fail-over in case of secondary disk mount failures 2\. Enhance post-scaling validation 3\. Verify SIP routing logic on Customer/Partner side to handle 5xx and 6xx SIP responses

Type: Incident Affected Components: CCaaS Europe - Voice Services, CCaaS International - AI Voice Bots Mar 10, 13:10:00 GMT+0 - Investigating - On 2026-03-10 between 13:10 - 13:25 UTC one of our virtual machines was temporarily unavailable for service due to an unplanned redeployment by Microsoft Azure that was necessary because of the host physical machine's failure. We apologize for any inconveniences this may have caused. Summary from Microsoft Azure: We're sorry, your virtual machine isn't available and it is being redeployed due to an unexpected failure on the host server. Azure has begun the auto-recovery process and is currently starting the virtual machine on a different host. Mar 10, 13:55:38 GMT+0 - Investigating - Relevant DevOps workitems: Task 148105: GMNT#2026031010000221 — Complete failure Graia

Type: Incident Affected Components: CCaaS International - Agent UI Feb 5, 10:30:00 GMT+0 - Investigating - Dear customer, We have noticed degraded performance on our Agent UI where customers report delayed reactions from the interface. We are currently investigating this issue and will come back soon with an update on the matter. Thank you, Graia team Feb 5, 11:47:15 GMT+0 - Resolved - We are closing this incident as the reported problems have been resolved. This has confirmed by not only our own tests and monitoring but also from several of our customers who had originally reported the fault. We will continue by investigating the root cause to prevent this issue in future. Thank you for your understanding, Graia Team Feb 5, 11:15:20 GMT+0 - Investigating - Relevant DevOps work items: Incident 145656: AUI frozen, stuck in a loop Feb 5, 11:13:17 GMT+0 - Investigating - The incident seems to have manifested mainly in the context of inbound calls which is now subsiding after a quick intervention. We are continuing to monitor and test the system.