Buzzeasy incident

Intermittent issues accessing the CCaaS admin portal and agent UI

Minor Resolved View vendor source →

Buzzeasy experienced a minor incident on October 9, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:29 AM UTC
Resolved
Oct 09, 2025, 09:29 AM UTC
Duration
—
Detected by Pingoru
Oct 09, 2025, 09:29 AM UTC

Update timeline

  1. resolved Oct 09, 2025, 09:29 AM UTC

    Type: Incident Affected Components: CCaaS International - Agent UI, CCaaS International - Admin Portal Oct 9, 09:29:00 GMT+0 - Investigating - Dear customer, We would like to inform you that, due to Microsoft ongoing service issues, you might experience problems when trying to access the admin portal or the agent UI. We will come back with an update as soon as possible. Thank you for understanding. Graia.ai Team Oct 9, 22:00:39 GMT+0 - Resolved - The issue was mitigated on Microsoft side. This incident can be closed. Oct 9, 19:53:00 GMT+0 - Investigating - Microsoft states that the issue was resolved on their end. Keeping under observation. Oct 9, 11:02:32 GMT+0 - Investigating - Microsoft acknowledged the issue and is working on mitigating the impact. MS reference number: QNBQ-5W8