Buzzeasy experienced a minor incident on January 16, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 16, 2026, 01:00 PM UTC
Type: Incident Affected Components: CCaaS Europe - Voice Services Jan 16, 13:00:00 GMT+0 - Investigating - We are currently investigating reports of problems mainly with voice channels. We apologize for the inconveniences caused and are attempting to resolve them as soon as possible Jan 21, 08:21:30 GMT+0 - Investigating - Relevant DevOps workitems: Task 144208: GMNT#2026011610000213 — Urgent Request - System Performance Issues Task 144172: GMNT#2026011610000115 — Hiba - Hajdu Ádám Task 144185: GMNT#2026011610000124 — Contact Number Task 144189: GMNT#2026011610000161 — FW: Issues with idle agents but calls waiting Jan 16, 17:03:58 GMT+0 - Resolved - Following an extensive troubleshootig session, our team found that there was a faulty node of our containarized infrastructure in which a lot of services were in a restart loop. The team isolated the faulty node following this up by its replacement with healthy one that no longer exhibits the behavior that was causing problems.