Customers are experiencing unresponsive agent interface and inability to start/end calls

Update timeline

1. resolved Apr 22, 2026, 05:37 AM UTC

   Type: Incident Duration: 1 hour and 38 minutes Affected Components: CCaaS Europe - Voice Services, CCaaS International - Agent UI Apr 22, 05:37:00 GMT+0 - Investigating - Some customers are seeing that they cannot receive/make calls or that agents cannot end ongoing ones. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you as soon as possible with the latest information. Apr 22, 06:01:00 GMT+0 - Identified - We identified the problem and have started working on recovering functionality. Apr 22, 06:10:00 GMT+0 - Monitoring - We recovered functionality of the affected service and are continuing to monitor the system. Apr 22, 07:15:00 GMT+0 - Resolved - The incident will now be considered closed with the root cause to be announced when we conclude the investigation. In our status page's terms, this will come as a 'Postmortem' update to the incident.