Update timeline
- resolved Mar 10, 2026, 01:10 PM UTC
Type: Incident Affected Components: CCaaS Europe - Voice Services, CCaaS International - AI Voice Bots Mar 10, 13:10:00 GMT+0 - Investigating - On 2026-03-10 between 13:10 - 13:25 UTC one of our virtual machines was temporarily unavailable for service due to an unplanned redeployment by Microsoft Azure that was necessary because of the host physical machine's failure. We apologize for any inconveniences this may have caused. Summary from Microsoft Azure: We're sorry, your virtual machine isn't available and it is being redeployed due to an unexpected failure on the host server. Azure has begun the auto-recovery process and is currently starting the virtual machine on a different host. Mar 10, 13:55:38 GMT+0 - Investigating - Relevant DevOps workitems: Task 148105: GMNT#2026031010000221 — Complete failure Graia
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