Buzzeasy experienced a minor incident on October 29, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 29, 2025, 03:49 PM UTC
Type: Incident Affected Components: CCaaS International - Agent UI, CCaaS International - Admin Portal Oct 29, 15:49:00 GMT+0 - Investigating - Dear customer, We would like to inform you that, due to Microsoft ongoing service issues, you might experience problems when trying to access the admin portal or the agent UI. We will come back with an update as soon as possible. For reference, please see the incident from the 29th of October 2025: https://azure.status.microsoft/en-us/status/history/ Thank you for understanding. Graia.ai Team Oct 30, 09:37:00 GMT+0 - Investigating - Microsoft Azure incident link: https://portal.azure.com/#view/Microsoft_Azure_Health/DetailsPage.ReactView/fromDeeplink~/false/index~/0/selectedEventSummary~/%7B%22trackingId%22%3A%22YKYN-BWZ%22%2C%22scope%22%3A%22Subscription%22%2C%22impactedSubscriptions%22%3A%5B%22d9441f55-a3fa-4061-b55b-ca448a0e31b5%22%2C%221179af07-7b6c-4e46-9e2b-03098cf8eed4%22%2C%22dc7b7526-8930-46dd-840a-f25b1a7b885e%22%2C%22b70acbd8-a6dd-4f03-b0ab-03ca408c1186%22%2C%22dcffb1fb-e926-4e1e-bbdb-1894128838b3%22%2C%22d447b22c-e460-48e8-9e28-07fec481a256%22%2C%222cf5c8cb-4ffd-4a24-a4f7-28546d926230%22%2C%2268a8d3a9-b4e7-4d9a-9df8-93cadc1c7c9c%22%2C%223334a0fe-ba9d-45e1-a47f-a39cd936a675%22%2C%22be9ef138-8832-49b7-a8c2-e50ffe747418%22%5D%7D/trackingId/YKYN-BWZ/impactedSubs~/%5B%22d9441f55-a3fa-4061-b55b-ca448a0e31b5%22%2C%221179af07-7b6c-4e46-9e2b-03098cf8eed4%22%2C%22dc7b7526-8930-46dd-840a-f25b1a7b885e%22%2C%22b70acbd8-a6dd-4f03-b0ab-03ca408c1186%22%2C%22dcffb1fb-e926-4e1e-bbdb-1894128838b3%22%2C%22d447b22c-e460-48e8-9e28-07fec481a256%22%2C%222cf5c8cb-4ffd-4a24-a4f7-28546d926230%22%2C%2268a8d3a9-b4e7-4d9a-9df8-93cadc1c7c9c%22%2C%223334a0fe-ba9d-45e1-a47f-a39cd936a675%22%2C%22be9ef138-8832-49b7-a8c2-e50ffe747418%22%5D/scope/Subscription Oct 29, 20:16:14 GMT+0 - Investigating - UPDATE 5: We have been seeing the web interfaces (admin portal and agent UI) loading reliably for the past approx. 1 hour. With this, the incident can be considered resolved. Oct 29, 19:15:45 GMT+0 - Investigating - UPDATE 4: At this stage, we anticipate full mitigation within the next four hours as Microsoft continues to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025. We will provide another update on our progress within two hours, or sooner if warranted. Oct 29, 19:14:21 GMT+0 - Investigating - UPDATE 3: We have now started to see positive responses when loading the admin portal and agent UI of Graia. Oct 29, 18:00:26 GMT+0 - Investigating - UPDATE 2: The rollback procedure has was initiated and is expected to be fully deployed in about 30 minutes after which we can expect to see signs of recovery. Oct 29, 17:54:21 GMT+0 - Investigating - UPDATE: Microsoft have identified the event that triggered the problem and are now working on rolling back to the last know good state. An ETA for when the rollback will be completed was not yet given, but the next update was estimated to come within the next 30 minutes.