Buzzeasy incident
Agent UI slowness reported
Resolved after 14 hours 25 minutes, affecting Graia Contact Center as a Service (CCaaS Europe - Voice Services) and Graia Contact Center as a Service (CCaaS Americas - Voice Services) and 1 more, on August 25, 2026.
The Graia SRE team has completed the infrastructure mitigation and migrated the affected services to a secondary Azure Service Bus namespace. Following the migration, no further Agent UI delays have been observed and the platform has remained stable during testing and monitoring. We will continue to monitor service latency and overall platform health overnight while Microsoft continues its investigation into the underlying Azure issue. This incident is now resolved. Thank you for your patience.
Affected components
Update timeline
- investigating Aug 25, 2026, 07:30 AM UTC
We are currently investigating reports of slowness affecting the Agent UI. The issue is being investigated with high priority.
- investigating Aug 25, 2026, 07:37 AM UTC
We will provide another update as soon as more information is available.
- identified Aug 25, 2026, 09:20 AM UTC
We have identified a component that could be contributing to the reported Agent UI slowness and are currently performing additional checks around this area. We are continuing our investigation.
- investigating Aug 25, 2026, 11:02 AM UTC
We have opened a high-priority support case with Microsoft regarding the reported Agent UI slowness affecting services hosted on Azure. We are continuing to investigate the issue with Microsoft.
- investigating Aug 25, 2026, 01:51 PM UTC
Microsoft has reviewed the issue and is continuing its investigation into the observed delays with Azure services. They have requested some additional technical and diagnostic information from our side to help identify the underlying cause. We are gathering the required details and will provide them to Microsoft. We’ll keep you updated as soon as we receive further findings or guidance.
- resolved Aug 25, 2026, 09:55 PM UTC
The Graia SRE team has completed the infrastructure mitigation and migrated the affected services to a secondary Azure Service Bus namespace. Following the migration, no further Agent UI delays have been observed and the platform has remained stable during testing and monitoring. We will continue to monitor service latency and overall platform health overnight while Microsoft continues its investigation into the underlying Azure issue. This incident is now resolved. Thank you for your patience.
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