Buzzeasy incident
The Graia CCaaS platform is experiencing intermittent degradation affecting call handling across all customer instances.
Resolved after 1 hour 59 minutes, on August 4, 2026.
Recording Manager service restored and operational. Internal voice test successful. Stuck-call recovery initiated..
Update timeline
- investigating Aug 04, 2026, 07:40 AM UTC
We are currently investigating this incident..
- monitoring Aug 04, 2026, 07:42 AM UTC
Recording Manager service restored and operational. Internal voice test successful. Stuck-call recovery initiated..
- monitoring Aug 04, 2026, 07:47 AM UTC
Customers confirmed service was operational..
- investigating Aug 04, 2026, 08:07 AM UTC
Slowness identified in the Recording Manager service..
- identified Aug 04, 2026, 08:13 AM UTC
Second automatic restart of the Recording Manager service initiated..
- monitoring Aug 04, 2026, 08:20 AM UTC
Recording Manager service restored and operational. Internal voice test successful. Stuck-call recovery initiated..
- monitoring Aug 04, 2026, 08:26 AM UTC
Customers confirmed service was operational..
- investigating Aug 04, 2026, 09:22 AM UTC
Third automatic restart of the Recording Manager service initiated..
- monitoring Aug 04, 2026, 09:25 AM UTC
Recording Manager service restored and operational. Internal voice test successful. Stuck-call recovery initiated..
- resolved Aug 04, 2026, 09:39 AM UTC
Customers confirmed service was operational. This incident has been resolved..
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