Buzzeasy experienced a minor incident on June 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 05, 2026, 08:40 AM UTC
Type: Incident Duration: 14 minutes Affected Components: CCaaS Europe - Voice Services Jun 5, 08:54:00 GMT+0 - Resolved - Follow-up testing confirmed that voice services had returned to normal operation. Jun 5, 08:40:00 GMT+0 - Investigating - One of the EU region voice servers began reporting error conditions. Jun 5, 08:49:00 GMT+0 - Identified - Test calls confirmed an issue affecting voice call processing on the impacted server. Jun 5, 08:50:00 GMT+0 - Monitoring - Recovery actions were initiated to restore service. Jun 9, 14:00:00 GMT+0 - Postmortem - The incident was caused by a software defect within a third-party voice gateway component that was triggered under specific high-load conditions. When the defect was triggered, the affected voice server was no longer able to process call-related activities correctly, resulting in disruption to voice client connectivity, call control functions, and audio handling for impacted calls Service was restored following recovery actions on the affected voice server Corrective Action Plan: Improvements to the Call Probing Implementation Deploy new Voice Gateway version 20.20.0 GA on QA Deploy new Voice Gateway version 20.20.0 GA on Production Enable Active-Active Voice Gateway functionality on QA Enable Active-Active Voice Gateway functionality on Production