Buzzeasy experienced a minor incident on May 22, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 22, 2026, 02:35 PM UTC
Type: Incident Duration: 13 minutes Affected Components: CCaaS Europe - Voice Services May 22, 14:48:00 GMT+0 - Resolved - This incident has been resolved. May 22, 14:35:00 GMT+0 - Investigating - Agents began observing symptoms of unresponsive or silent calls. May 22, 14:46:00 GMT+0 - Identified - A telephony service on one of the EU customer virtual machines experienced a software crash. Automatic recovery restarted the affected service. May 22, 14:47:00 GMT+0 - Monitoring - The first successful call from the recovered service was observed. May 28, 14:00:00 GMT+0 - Postmortem - The incident was caused by a third-party voice gateway component becoming overloaded under specific high-load conditions. This overload triggered a software defect in the component, leading to worker thread conflicts. As a result, voice client connectivity for affected calls was disrupted, causing loss of call control and audio handling failures. Corrective Action Plan: Call Probing Implementation Automated Stuck Call Handling