Buzzeasy incident
Customers are experiencing unresponsive agent interface and inability to start/end calls
Resolved after 1 hour 36 minutes, affecting Overall and Graia Contact Center as a Service (CCaaS Europe - Voice Services) and 1 more, on April 21, 2026.
The incident will now be considered closed with the root cause to be announced when we conclude the investigation. In our status page's terms, this will come as a 'Postmortem' update to the incident.
Affected components
Update timeline
- investigating Apr 21, 2026, 09:50 AM UTC
Some customers are seeing that they cannot receive/make calls or that agents cannot end ongoing ones. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you as soon as possible with the latest information.
- monitoring Apr 21, 2026, 10:15 AM UTC
We recovered functionality of the affected service and are continuing to monitor the system.
- resolved Apr 21, 2026, 11:26 AM UTC
The incident will now be considered closed with the root cause to be announced when we conclude the investigation. In our status page's terms, this will come as a 'Postmortem' update to the incident.
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