Buzzeasy incident

Customers are experiencing unresponsive agent interface and inability to start/end calls

Minor Resolved

Buzzeasy experienced a minor incident on April 21, 2026 affecting ccaas-status and Graia Contact Center as a Service (CCaaS Europe - Voice Services) and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 09:50 AM UTC
Resolved
Apr 21, 2026, 11:26 AM UTC
Duration
1h 36m
Detected by Pingoru
Apr 21, 2026, 09:50 AM UTC

Affected components

ccaas-statusGraia Contact Center as a Service (CCaaS Europe - Voice Services)Graia Contact Center as a Service (CCaaS International - Agent UI)

Update timeline

  1. investigating Apr 21, 2026, 09:50 AM UTC

    Some customers are seeing that they cannot receive/make calls or that agents cannot end ongoing ones. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you as soon as possible with the latest information.

  2. monitoring Apr 21, 2026, 10:15 AM UTC

    We recovered functionality of the affected service and are continuing to monitor the system.

  3. resolved Apr 21, 2026, 11:26 AM UTC

    The incident will now be considered closed with the root cause to be announced when we conclude the investigation. In our status page's terms, this will come as a 'Postmortem' update to the incident.