Resolved after 1 hour 17 minutes, on February 5, 2026.
We are closing this incident as the reported problems have been resolved. This has confirmed by not only our own tests and monitoring but also from several of our customers who had originally reported the fault. We will continue by investigating the root cause to prevent this issue in future. Thank you for your understanding, Graia Team.
Update timeline
- investigating Feb 05, 2026, 10:30 AM UTC
Dear customer, We have noticed degraded performance on our Agent UI where customers report delayed reactions from the interface. We are currently investigating this issue and will come back soon with an update on the matter. Thank you, Graia team.
- investigating Feb 05, 2026, 11:13 AM UTC
The incident seems to have manifested mainly in the context of inbound calls which is now subsiding after a quick intervention. We are continuing to monitor and test the system..
- investigating Feb 05, 2026, 11:15 AM UTC
Relevant DevOps work items: Incident 145656: AUI frozen, stuck in a loop.
- resolved Feb 05, 2026, 11:47 AM UTC
We are closing this incident as the reported problems have been resolved. This has confirmed by not only our own tests and monitoring but also from several of our customers who had originally reported the fault. We will continue by investigating the root cause to prevent this issue in future. Thank you for your understanding, Graia Team.
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