Resolved after 41 minutes, on July 20, 2026.
Graia team members observed recovered functionality..
Update timeline
- investigating Jul 20, 2026, 08:42 AM UTC
The problem manifests to users of the portal web administration interface by it failing to load beyond the initial blank screen or to load page-specific content when navigating between menus. Contact center agents also see an error message such as “Failed to get voice configuration”, are unable to receive or initiate calls or are faling to load the web application entirely..
- identified Jul 20, 2026, 08:52 AM UTC
The SRE team discovered the fact that a node is unresponsive by noticing the unusual metrics it is exhibiting..
- identified Jul 20, 2026, 09:05 AM UTC
The node pool was expanded with an additional node to take over the workload of the unresponsive one..
- identified Jul 20, 2026, 09:08 AM UTC
The existing pods that were on the unreachable node were moved away from it..
- monitoring Jul 20, 2026, 09:15 AM UTC
Graia team members observed recovered functionality..
- resolved Jul 20, 2026, 09:23 AM UTC
This incident has been resolved..
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