Buzzeasy incident

Web interface users unable to log in

Major

Resolved after 2 hours 55 minutes, affecting Graia Contact Center as a Service (CCaaS International - Admin Portal) and Graia Contact Center as a Service (CCaaS International - Agent UI), on September 30, 2026.

resolved Sep 30, 2026, 08:45 AM UTC

This incident has been resolved. We'll post the root cause shortly as the "postmortem" of this incident.

Started: Sep 30, 2026, 05:50 AM UTC
Resolved: Sep 30, 2026, 08:45 AM UTC
Duration: 2h 55m
Detected by Pingoru: Sep 30, 2026, 05:50 AM UTC

Affected components

Graia Contact Center as a Service (CCaaS International - Admin Portal)Graia Contact Center as a Service (CCaaS International - Agent UI)

Update timeline

investigating Sep 30, 2026, 05:50 AM UTC

We are currently investigating an incident that manifests as userts being unable to log in to our web interface.
identified Sep 30, 2026, 06:45 AM UTC

We've identified the source of the problem and are working to fix it as soon as we can.
monitoring Sep 30, 2026, 07:05 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Sep 30, 2026, 08:45 AM UTC

This incident has been resolved. We'll post the root cause shortly as the "postmortem" of this incident.

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