Bud incident
Performance issues - Page Load Times
Bud experienced a major incident on March 27, 2026, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 27, 2026, 11:09 AM UTC
We are investigating performance issues on the platform due to high traffic volumes.
- investigating Mar 27, 2026, 12:57 PM UTC
We continue to investigate and have scaled services to support high traffic requests. We will continue to provide a further update here no later than 2.30pm or sooner should material information become available
- investigating Mar 27, 2026, 02:06 PM UTC
Performance issues continue to be diagnosed for a route cause and avenues of investigation continue.
- resolved Mar 27, 2026, 04:47 PM UTC
As of 14:45 today, overall platform performance has returned to a highly stable and performant state. Our engineering team has continued to monitor the system closely throughout the afternoon, and all key indicators remain healthy. In preparation for the upcoming business hours on Monday, we have deployed additional logging, diagnostics, and performance optimisations. These enhancements are designed to reduce platform load and give us even greater visibility into system behaviour, strengthening our ability to respond quickly should anything unexpected arise. Our team will remain vigilant over the weekend, actively monitoring platform health to ensure a smooth start to the week. While we are encouraged by the strong performance observed this afternoon, we will continue to keep a close eye on everything to maintain stability. Users should feel reassured by the platform’s return to normal service levels, and we will provide further updates should anything change.