Performance issues - Page Load Times

Update timeline

1. investigating Mar 27, 2026, 11:09 AM UTC

   We are investigating performance issues on the platform due to high traffic volumes.

2. investigating Mar 27, 2026, 12:57 PM UTC

   We continue to investigate and have scaled services to support high traffic requests. We will continue to provide a further update here no later than 2.30pm or sooner should material information become available

3. investigating Mar 27, 2026, 02:06 PM UTC

   Performance issues continue to be diagnosed for a route cause and avenues of investigation continue.

4. resolved Mar 27, 2026, 04:47 PM UTC

   As of 14:45 today, overall platform performance has returned to a highly stable and performant state. Our engineering team has continued to monitor the system closely throughout the afternoon, and all key indicators remain healthy. In preparation for the upcoming business hours on Monday, we have deployed additional logging, diagnostics, and performance optimisations. These enhancements are designed to reduce platform load and give us even greater visibility into system behaviour, strengthening our ability to respond quickly should anything unexpected arise. Our team will remain vigilant over the weekend, actively monitoring platform health to ensure a smooth start to the week. While we are encouraged by the strong performance observed this afternoon, we will continue to keep a close eye on everything to maintain stability. Users should feel reassured by the platform’s return to normal service levels, and we will provide further updates should anything change.