Is Bud down?

We're aware of an issue affecting some learner submissions where no file attachment is included. Our team is actively investigating and working to resolve the problem. We'll provide further updates as soon as they're available. We apologise for any disruption this may cause.

The team are actively working to resolve the issue, a possible fix is currently in testing.

A fix has now been deployed to address this issue, thank you for you patience.

We’re aware of reported incidents of slow platform login times. We understand the impact this may have on some users. The Bud major incident team are currently investigating as a top priority. We will update our status page as soon as material information emerges or 10:30 with an incident update, whichever is earlier.

We’re aware of an active incident impacting platform load times. The Bud major incident team are currently investigating this incident as a top priority, seeking the fastest solution possible. We apologise for any inconvenience caused. We will update our status page as soon as material information emerges or 11:00 with an incident update, whichever is earlier.

Platform performance has improved following earlier reports of slow load and login times. At this stage, the issue appears to have been transient, with no indicators of underlying infrastructure performance degradation. We recognise the impact this may have had for some users and appreciate your patience while we investigated. The Bud major incident team will continue to monitor and triage closely, but we wanted to highlight the marked improvement observed. We will provide a further update by 11am or sooner if new information emerges.

Update: Platform performance remains highly performant, with no recurrence of the earlier issues observed. System metrics continue to operate within expected thresholds. The Bud major incident team remains actively monitoring and will continue to triage as a precaution. We will provide a further update by 1pm or sooner if anything changes.

Update: Platform performance remains highly performant, with no recurrence of the earlier issues observed since 10:20. System metrics continue to operate within expected thresholds. The Bud major incident team remains actively monitoring and will continue to triage as a precaution. We will provide a further update by 3pm or sooner if anything changes.

After a period of >5hours monitoring, with no reoccurrence, we are delighted to confirm the incident resolved. We want to reassure you that we take all incidents seriously and will be conducting a full root cause analysis into this incident. Once again, we apologise for any issues you may have experienced between 09:42 - 10:20 and thank you again for your patience.

We are investigating performance issues on the platform due to high traffic volumes.

We continue to investigate and have scaled services to support high traffic requests. We will continue to provide a further update here no later than 2.30pm or sooner should material information become available

Performance issues continue to be diagnosed for a route cause and avenues of investigation continue.

As of 14:45 today, overall platform performance has returned to a highly stable and performant state. Our engineering team has continued to monitor the system closely throughout the afternoon, and all key indicators remain healthy. In preparation for the upcoming business hours on Monday, we have deployed additional logging, diagnostics, and performance optimisations. These enhancements are designed to reduce platform load and give us even greater visibility into system behaviour, strengthening our ability to respond quickly should anything unexpected arise. Our team will remain vigilant over the weekend, actively monitoring platform health to ensure a smooth start to the week. While we are encouraged by the strong performance observed this afternoon, we will continue to keep a close eye on everything to maintain stability. Users should feel reassured by the platform’s return to normal service levels, and we will provide further updates should anything change.