Bud Outage History
Bud is up right nowPingoru has recorded 11 incidents for Bud: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 5 of 720 (1%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 9 of 744 (1%) |
| November 2026 | 0 | 0 of 184 (0%) |
Incidents, newest first
Minor October 19, 2026 25/26 ILR 26m
Started Oct 19, 2026, 07:48 PM UTC· resolved Oct 19, 2026, 08:15 PM UTC
- identified Oct 19, 2026, 07:48 PM UTC
We are aware of an active incident affecting the 2025/26 ILR. Editing is temporarily locked. We understand the impact this may have on some of our users. The Bud major incident team is investigating as a top priority and seeking the fastest possible resolution. We expect to resolve this first thing tomorrow morning (20th October). We apologise for any inconvenience caused. We will update this page as soon as material information emerges, or by 09:30, whichever is earlier.
- resolved Oct 19, 2026, 08:23 PM UTC
The incident affecting the 2025/26 ILR has been resolved. Editing was restored at 21:15 on 19th October 2026. The temporary issue was caused by an incorrect configuration setting. We apologise for any disruption.
Minor October 8, 2026 Report refreshes 9h DWH / Reports
Started Oct 08, 2026, 10:00 AM UTC· resolved Oct 08, 2026, 07:00 PM UTC
- identified Oct 08, 2026, 10:00 AM UTC
Data refreshes are delayed in Bud reporting due to a Microsoft Azure issue which is [under investigation](https://azure.status.microsoft/en-gb/status). We are liaising with Microsoft and will update you with more information as soon as it becomes available.
- identified Oct 08, 2026, 12:42 PM UTC
Microsoft have reported the issue is now resolved, we are working to refresh the report data as soon as possible.
- investigating Oct 08, 2026, 01:09 PM UTC
Data refreshes are still failing, we have escalated the issue with Microsoft and will update the status when we know more.
- investigating Oct 08, 2026, 01:25 PM UTC
Microsoft have confimed there is an ongoing issue, stating the root cause is "a regional Azure Data Factory Azure Integration Runtime degradation in UK South".
- monitoring Oct 08, 2026, 03:14 PM UTC
Data has refreshed but the process is taking longer than usual, so we are continuing to monitor and work with Microsoft on the issue.
- resolved Oct 09, 2026, 07:05 AM UTC
Data and resports are now refreshing as normal.
Minor August 20, 2026 Caseload service 1h 34m Web Application
Started Aug 20, 2026, 07:40 AM UTC· resolved Aug 20, 2026, 09:15 AM UTC
- resolved Aug 20, 2026, 07:40 AM UTC
We are investigsting an issue with the caseload service, at this time trainers caseloads cannot be assigned or loaded. 10:15am - service has been restored following a roll back from a backend service update related to the release on tues18th.
- investigating Aug 20, 2026, 09:25 AM UTC
We are continuing to investigate and further updates will be provided no later than 10.15am (20/8/26)
Minor July 16, 2026 Outbound email delays 1h 44m Outbound Emails
Started Jul 16, 2026, 01:45 PM UTC· resolved Jul 16, 2026, 03:30 PM UTC
- identified Jul 16, 2026, 01:45 PM UTC
Outbound emails may be delayed due to a supplier issue, the latest status can be on the [Brevo Status page](https://status.brevo.com/). We apologise for any inconvenience and will update here once resolved.
- resolved Jul 16, 2026, 04:06 PM UTC
Our supplier has resolved the issue, emails are being sent as normal. Thank you for your patience.
Minor June 10, 2026 Learner submissions 4h 45m
Started Jun 10, 2026, 11:30 AM UTC· resolved Jun 10, 2026, 04:15 PM UTC
- identified Jun 10, 2026, 11:30 AM UTC
We're aware of an issue affecting some learner submissions where no file attachment is included. Our team is actively investigating and working to resolve the problem. We'll provide further updates as soon as they're available. We apologise for any disruption this may cause.
- identified Jun 10, 2026, 01:57 PM UTC
The team are actively working to resolve the issue, a possible fix is currently in testing.
- resolved Jun 10, 2026, 04:33 PM UTC
A fix has now been deployed to address this issue, thank you for you patience.
Minor April 1, 2026 Confirmed Incident - Reports of slow platform load times 37m Web Application
Started Apr 01, 2026, 08:42 AM UTC· resolved Apr 01, 2026, 09:20 AM UTC
- investigating Apr 01, 2026, 08:42 AM UTC
We’re aware of reported incidents of slow platform login times. We understand the impact this may have on some users. The Bud major incident team are currently investigating as a top priority. We will update our status page as soon as material information emerges or 10:30 with an incident update, whichever is earlier.
- investigating Apr 01, 2026, 09:15 AM UTC
We’re aware of an active incident impacting platform load times. The Bud major incident team are currently investigating this incident as a top priority, seeking the fastest solution possible. We apologise for any inconvenience caused. We will update our status page as soon as material information emerges or 11:00 with an incident update, whichever is earlier.
- monitoring Apr 01, 2026, 09:24 AM UTC
Platform performance has improved following earlier reports of slow load and login times. At this stage, the issue appears to have been transient, with no indicators of underlying infrastructure performance degradation. We recognise the impact this may have had for some users and appreciate your patience while we investigated. The Bud major incident team will continue to monitor and triage closely, but we wanted to highlight the marked improvement observed. We will provide a further update by 11am or sooner if new information emerges.
- monitoring Apr 01, 2026, 09:46 AM UTC
Update: Platform performance remains highly performant, with no recurrence of the earlier issues observed. System metrics continue to operate within expected thresholds. The Bud major incident team remains actively monitoring and will continue to triage as a precaution. We will provide a further update by 1pm or sooner if anything changes.
- monitoring Apr 01, 2026, 01:05 PM UTC
Update: Platform performance remains highly performant, with no recurrence of the earlier issues observed since 10:20. System metrics continue to operate within expected thresholds. The Bud major incident team remains actively monitoring and will continue to triage as a precaution. We will provide a further update by 3pm or sooner if anything changes.
- resolved Apr 01, 2026, 02:45 PM UTC
After a period of >5hours monitoring, with no reoccurrence, we are delighted to confirm the incident resolved. We want to reassure you that we take all incidents seriously and will be conducting a full root cause analysis into this incident. Once again, we apologise for any issues you may have experienced between 09:42 - 10:20 and thank you again for your patience.
Major March 27, 2026 Performance issues - Page Load Times 5h 15m Web Application
Started Mar 27, 2026, 09:30 AM UTC· resolved Mar 27, 2026, 02:45 PM UTC
- investigating Mar 27, 2026, 11:09 AM UTC
We are investigating performance issues on the platform due to high traffic volumes.
- investigating Mar 27, 2026, 12:57 PM UTC
We continue to investigate and have scaled services to support high traffic requests. We will continue to provide a further update here no later than 2.30pm or sooner should material information become available
- investigating Mar 27, 2026, 02:06 PM UTC
Performance issues continue to be diagnosed for a route cause and avenues of investigation continue.
- resolved Mar 27, 2026, 04:47 PM UTC
As of 14:45 today, overall platform performance has returned to a highly stable and performant state. Our engineering team has continued to monitor the system closely throughout the afternoon, and all key indicators remain healthy. In preparation for the upcoming business hours on Monday, we have deployed additional logging, diagnostics, and performance optimisations. These enhancements are designed to reduce platform load and give us even greater visibility into system behaviour, strengthening our ability to respond quickly should anything unexpected arise. Our team will remain vigilant over the weekend, actively monitoring platform health to ensure a smooth start to the week. While we are encouraged by the strong performance observed this afternoon, we will continue to keep a close eye on everything to maintain stability. Users should feel reassured by the platform’s return to normal service levels, and we will provide further updates should anything change.
Minor February 23, 2026 Email delivery delayed 3h Outbound Emails
Started Feb 23, 2026, 02:30 PM UTC· resolved Feb 23, 2026, 05:30 PM UTC
- identified Feb 23, 2026, 02:30 PM UTC
Emails delivery may be delayed due to issues with our partner, status updates can be found at [Brevo Status](https://status.brevo.com/incidents/01KJ5DX7WZM7MJ37FA8WDFJCMN)
- resolved Feb 24, 2026, 06:57 AM UTC
Our supplier has now confirmed the issue is resolved and emails are being delivered. Apologies for any inconvenience the delays have caused.
Major December 5, 2025 Cloudflare outage - impacting Bud website and Support Portal 19m bud.co.uk
Started Dec 05, 2025, 09:00 AM UTC· resolved Dec 05, 2025, 09:20 AM UTC
- identified Dec 05, 2025, 09:00 AM UTC
Cloudflare are experiencing an outage which is impacting access to Bud's website and Support portal. Updates are available on [Cloudflare's status page](https://www.cloudflarestatus.com/).
- monitoring Dec 05, 2025, 09:15 AM UTC
Cloudflare have fixed the issues and Bud sites are available.
Minor November 24, 2025 Delays with learning plan updates 3h 4m Web Application
Started Nov 24, 2025, 06:10 PM UTC· resolved Nov 24, 2025, 09:15 PM UTC
- investigating Nov 24, 2025, 06:10 PM UTC
We are investigating delays in updating learning plans.
- investigating Nov 24, 2025, 07:59 PM UTC
We are still investigating this issue and apologise for the disruption.
- identified Nov 24, 2025, 08:46 PM UTC
We have identified the cause and cleared the backlog of events, bringing learning plans up to date. We are continuing to investigate a resolution.
- monitoring Nov 24, 2025, 09:11 PM UTC
The issue appears to be resolved, we will continue a heightened period of monitoring.
- resolved Nov 25, 2025, 03:56 PM UTC
A fix as now been deployed to eliminate a re-occurrence of this issue and during extended monitoring we have seen no further issues.
Major November 18, 2025 Cloudflare issues 3h Web Application, Customer APIs, DWH / Reports
Started Nov 18, 2025, 11:44 AM UTC· resolved Nov 18, 2025, 02:45 PM UTC
- investigating Nov 18, 2025, 11:44 AM UTC
We are aware of Cloudflare issues which are causing errors when accessing Bud. More details to follow.
- identified Nov 18, 2025, 11:51 AM UTC
[Cloudflare have acknowledge the issue](https://www.cloudflarestatus.com/) and are working to resolve, we will provide further updates as they become available.
- identified Nov 18, 2025, 12:29 PM UTC
Cloudflare are seeing services recover, but customers may still have intermittent issues. Cloudflare will continue remediation efforts.
- identified Nov 18, 2025, 01:11 PM UTC
Cloudflare report the issue has been identified and a fix is being implemented.
- investigating Nov 18, 2025, 02:07 PM UTC
Cloudflare are working on restoring services, we'll continue to provide updates as they become available.
- resolved Nov 18, 2025, 02:46 PM UTC
Cloudflare report a fix has been implemented and state the incident is now resolved. We will continue to monitor.
- resolved Nov 19, 2025, 12:13 PM UTC
Cloudflare have published a [full report](https://blog.cloudflare.com/18-november-2025-outage/) on yesterday's outage.