Ongoing since 01:01 PM UTC.
Identified - BS&A Cloud and BS&A Online remain fully operational, and most customers are not affected. Our investigation indicates the connection issue some customers are seeing is related to recent firmware updates on certain office firewalls. Early indications point to Fortinet FortiGate devices with SSL/HTTPS inspection enabled, though it may not be limited to that vendor. Our edge network provider has also acknowledged a related issue affecting third-party firewalls. If your users see “This site can’t be reached” with ERR_TIMED_OUT or ERR_EMPTY_RESPONSE: Quick check: if the site loads on a phone using cellular data but not on your office network, your organization is likely affected. For your IT staff or IT provider: check whether your firewall recently received a firmware update and review its SSL inspection settings. Exempting BS&A sites from SSL inspection, rather than turning inspection off entirely, has resolved the issue so far. Any firewall changes should be made by your IT staff. Need help? Contact BS&A Support and we will work with your IT staff directly. We will continue to monitor and post updates as more information becomes available
Update timeline
- investigating Oct 27, 2026, 01:01 PM UTC
BS&A Cloud and BS&A Online are operating normally, and most customers are not affected. However, we have received reports that some customers are unable to reach these sites from their office networks. Affected users may see a "This site can't be reached" message with the error ERR_TIMED_OUT or ERR_EMPTY_RESPONSE. Our initial investigation indicates the issue may be related to network or firewall configurations at affected locations rather than to BS&A services. We are working with affected customers to confirm the cause and identify a resolution. Quick check: If the site loads on a phone using cellular data but not on your office network, your organization may be affected. Please contact BS&A Support so we can work with your IT staff directly. We will post an update here as soon as more information is available.
- identified Oct 27, 2026, 02:40 PM UTC
Identified - BS&A Cloud and BS&A Online remain fully operational, and most customers are not affected. Our investigation indicates the connection issue some customers are seeing is related to recent firmware updates on certain office firewalls. Early indications point to Fortinet FortiGate devices with SSL/HTTPS inspection enabled, though it may not be limited to that vendor. Our edge network provider has also acknowledged a related issue affecting third-party firewalls. If your users see “This site can’t be reached” with ERR_TIMED_OUT or ERR_EMPTY_RESPONSE: Quick check: if the site loads on a phone using cellular data but not on your office network, your organization is likely affected. For your IT staff or IT provider: check whether your firewall recently received a firmware update and review its SSL inspection settings. Exempting BS&A sites from SSL inspection, rather than turning inspection off entirely, has resolved the issue so far. Any firewall changes should be made by your IT staff. Need help? Contact BS&A Support and we will work with your IT staff directly. We will continue to monitor and post updates as more information becomes available
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