BSA Cloud experienced a minor incident on September 15, 2026 affecting Website, lasting 22h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 01:57 PM UTC
We’re seeing elevated response times and timeouts for BSA Cloud. Users may experience slow loads and intermittent errors.
- investigating Sep 15, 2026, 03:44 PM UTC
We are continuing to investigate elevated response times in BS&A Cloud.
- investigating Sep 15, 2026, 05:51 PM UTC
We are continuing to investigate this issue.
- investigating Sep 15, 2026, 07:47 PM UTC
We are continuing to investigate this issue.
- identified Sep 15, 2026, 09:21 PM UTC
We have identified a potential root cause of the performance degradation affecting the system. Our engineering team is finalizing a fix, which will be deployed tonight during a scheduled maintenance window starting at 9:00pm EST. We will continue to monitor the system closely and will post another update once the patch has been applied and verified. We appreciate your patience.
- resolved Sep 16, 2026, 12:10 PM UTC
Our team has deployed an update to mitigate the performance issues identified in our recent release. We will continue to monitor performance.