BrightAnalytics incident
Incident Resolution: Failed loads Exact Online
Resolved on February 9, 2026, affecting General Dataloads.
We are pleased to inform you that the underlying issue affecting the Exact Online connection has been resolved. To resume your data loads, a manual re-authorization of the connection is required. You can quickly restore the link by following these steps in your BrightAnalytics platform: Step 1: Click the heart icon in the upper right corner of your BrightAnalytics platform. Step 2: Go to Cloud integrations. Step 3: Find the connection marked as Disconnected and click Connect. Step 4: Log in to Exact Online via the prompt to re-establish the link. Once the status returns to Connected, your data loads will be able to run as usual. Thank you for your patience while we worked on this fix.
Affected components
Update timeline
- resolved Feb 09, 2026, 09:17 AM UTC
We are pleased to inform you that the underlying issue affecting the Exact Online connection has been resolved. To resume your data loads, a manual re-authorization of the connection is required. You can quickly restore the link by following these steps in your BrightAnalytics platform: Step 1: Click the heart icon in the upper right corner of your BrightAnalytics platform. Step 2: Go to Cloud integrations. Step 3: Find the connection marked as Disconnected and click Connect. Step 4: Log in to Exact Online via the prompt to re-establish the link. Once the status returns to Connected, your data loads will be able to run as usual. Thank you for your patience while we worked on this fix.
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