BrightAnalytics incident
Investigating: BrightSync Client Load Failures
BrightAnalytics experienced a minor incident on September 11, 2026 affecting On-Premise Data Gateway, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 07:43 AM UTC
We are currently investigating an issue causing data load failures for platforms utilising an on-premise connection. Initial findings indicate that the problem stems from the zipping and transmission of data from the server to the BrightSync client. Our team is actively working to identify the root cause and resolve the issue. We will provide another update as soon as more information becomes available.
- identified Sep 11, 2026, 09:45 AM UTC
The root cause of the data load failures affecting platforms with on-premise connections has been identified. Our development team is actively developing and testing a fix for the data transmission issue. We will provide another update as soon as the solution is deployed or if there are any changes to the timeline.
- resolved Sep 11, 2026, 11:03 AM UTC
The data transmission issue causing load failures for on-premise connections has been fully resolved, and normal operations have resumed. Please note that we will not be performing a restart of the failed loads to prevent excessive strain on the system processes. If you require your data to be updated immediately, please initiate a manual load from your environment. Thank you for your patience while we resolved this issue.