Is BrightAnalytics down?

Earlier this morning, an issue at our data center caused temporary downtime across our environments. The data center provider has successfully resolved the problem, and all systems are now fully restored and operating normally. We apologize for any inconvenience this disruption may have caused and appreciate your patience.

Following our previous communication, our platforms experienced a brief recurrence of downtime related to the data center issue. Services are currently back online and operating normally. We are closely monitoring the environment alongside the data center provider to ensure ongoing stability. We apologize for the repeated disruption and appreciate your continued patience.

We have received official confirmation from the data center provider that the root cause of today's service interruptions has been fully resolved. All platforms are currently stable and operating normally. We appreciate your patience and understanding throughout these disruptions.

We are currently investigating an issue causing data load failures for platforms utilising an on-premise connection. Initial findings indicate that the problem stems from the zipping and transmission of data from the server to the BrightSync client. Our team is actively working to identify the root cause and resolve the issue. We will provide another update as soon as more information becomes available.

The root cause of the data load failures affecting platforms with on-premise connections has been identified. Our development team is actively developing and testing a fix for the data transmission issue. We will provide another update as soon as the solution is deployed or if there are any changes to the timeline.

The data transmission issue causing load failures for on-premise connections has been fully resolved, and normal operations have resumed. Please note that we will not be performing a restart of the failed loads to prevent excessive strain on the system processes. If you require your data to be updated immediately, please initiate a manual load from your environment. Thank you for your patience while we resolved this issue.

We are currently investigating an issue that caused all overnight data loads for the connector Odoo to fail. Our development team is actively working on a hotfix to restore normal functionality as quickly as possible. We will provide a new update as soon as the fix is deployed or more information becomes available.

The issue affecting the Odoo overnight data loads has been successfully resolved. We have implemented a fix and all affected data loads have been automatically restarted. Processing is now returning to normal. Thank you for your patience and understanding while we worked to resolve this issue.