Brevo experienced a minor incident on July 5, 2026 affecting Sales CRM and Contacts and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2026, 04:39 AM UTC
Status: Investigating We’ve detected an issue affecting Multiple services, and as a result, some cutomers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Brevo Tracker (Degraded performance) Contacts (Degraded performance) Contact Management API (Degraded performance)
- investigating Jul 05, 2026, 04:46 AM UTC
Status: Investigating Our team is still investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Brevo Tracker (Partial outage) Contacts (Partial outage) Contact Management API (Partial outage)
- investigating Jul 05, 2026, 04:55 AM UTC
Status: Investigating Our team is still investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Contacts (Partial outage) Contact Management API (Partial outage) Sales CRM API (Degraded performance) SMS Campaigns (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Sales CRM (Degraded performance) Outbound Webhooks (Degraded performance) Brevo Tracker (Partial outage) Workflows (Degraded performance) Transactional SMS (Degraded performance)
- identified Jul 05, 2026, 05:21 AM UTC
Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components SMS Campaigns (Degraded performance) Marketing emails delivery (Degraded performance) Sales CRM (Degraded performance) Outbound Webhooks (Degraded performance) Brevo Tracker (Partial outage) Contacts (Partial outage) Sales CRM API (Degraded performance) Transactional emails delivery (Degraded performance) Workflows (Degraded performance) Transactional SMS (Degraded performance) Contact Management API (Partial outage)
- identified Jul 05, 2026, 06:05 AM UTC
Status: Identified Our team is still working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Transactional SMS (Degraded performance) Contact Management API (Partial outage) Sales CRM API (Degraded performance) SMS Campaigns (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Contacts (Partial outage) Sales CRM (Degraded performance) Outbound Webhooks (Degraded performance) Brevo Tracker (Partial outage) Workflows (Full outage)
- identified Jul 05, 2026, 06:37 AM UTC
Status: Identified Few services are now operational . Our Team is still working to fix the other impacted services. We will continue to share updates as we progress toward resolution. Affected components Workflows (Full outage) Transactional SMS (Operational) Sales CRM API (Operational) Marketing email tracking links (Degraded performance) Outbound Webhooks (Operational) Brevo Tracker (Degraded performance) Contacts (Operational) Contact Management API (Operational) SMS Campaigns (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational) Sales CRM (Operational)
- identified Jul 05, 2026, 06:44 AM UTC
Status: Identified Almost all our services are recovered. Automation workflow are still impacted with degraded performance. And our team is working on fix. We will continue to share updates as we progress toward resolution. Affected components Contact Management API (Operational) Sales CRM API (Operational) Marketing email tracking links (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational) Sales CRM (Operational) Outbound Webhooks (Operational) Transactional SMS (Operational) SMS Campaigns (Operational) Brevo Tracker (Operational) Workflows (Degraded performance) Contacts (Operational)
- monitoring Jul 05, 2026, 06:48 AM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Sales CRM API (Operational) SMS Campaigns (Operational) Marketing email tracking links (Operational) Marketing emails delivery (Operational) Sales CRM (Operational) Outbound Webhooks (Operational) Brevo Tracker (Operational) Workflows (Degraded performance) Transactional emails delivery (Operational) Contacts (Operational) Transactional SMS (Operational) Contact Management API (Operational)
- resolved Jul 05, 2026, 06:57 AM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Transactional emails delivery (Operational) Marketing emails delivery (Operational) Sales CRM (Operational) Outbound Webhooks (Operational) Contacts (Operational) Transactional SMS (Operational) Contact Management API (Operational) SMS Campaigns (Operational) Marketing email tracking links (Operational) Brevo Tracker (Operational) Workflows (Operational) Sales CRM API (Operational)