Brevo experienced a minor incident on September 17, 2026 affecting Marketing email tracking links and Transactional emails delivery and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 09:20 AM UTC
Status: Investigating We’ve detected an issue affecting Transactional Email delivery and Redirection links for both Marketing Email Campaigns and Transactional Emails. As a result, some customers may be experiencing disruptions when using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information. Affected components Marketing email tracking links (Degraded performance) Transactional emails delivery (Degraded performance) Transactional emails tracking links (Degraded performance)
- identified Sep 17, 2026, 09:27 AM UTC
Status: Identified We have identified the cause of the issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails. Our team is currently working on implementing a fix to restore the affected services and mitigate the impact. We will continue to provide updates as we make progress toward full resolution. Affected components Marketing email tracking links (Degraded performance) Transactional emails delivery (Degraded performance) Transactional emails tracking links (Degraded performance)
- identified Sep 17, 2026, 09:57 AM UTC
Status: Identified Our team continues to work on implementing the fix for the identified issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails. We are actively monitoring the situation and working to restore full functionality as quickly as possible. We will continue to provide updates as we make further progress. Affected components Marketing email tracking links (Degraded performance) Transactional emails delivery (Degraded performance) Transactional emails tracking links (Degraded performance)
- monitoring Sep 17, 2026, 10:50 AM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Marketing email tracking links (Operational) Transactional emails delivery (Operational) Transactional emails tracking links (Operational)
- resolved Sep 17, 2026, 11:00 AM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Marketing email tracking links (Operational) Transactional emails delivery (Operational) Transactional emails tracking links (Operational)