Brandwatch incident

Brandwatch Platform currently impacted by an external outage

Notice Resolved View vendor source →

Brandwatch experienced a notice incident on October 20, 2025 affecting Consumer Research Application and Influence Platform and 1 more component, lasting 21h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:22 AM UTC
Resolved
Oct 21, 2025, 08:21 AM UTC
Duration
21h 58m
Detected by Pingoru
Oct 20, 2025, 10:22 AM UTC

Affected components

Consumer Research ApplicationInfluence PlatformData CollectionPlatformDiscoverBrandwatch Help CenterPublishInfluencer's CRMBrandwatch Consumer Research APIEngage

Update timeline

  1. investigating Oct 20, 2025, 10:22 AM UTC

    The Brandwatch Platform is currently being impacted by an external outage. As a result, you may experience: - Support Chat system disruptions - Data delays - Channel disconnections Our team is actively monitoring the situation and working to restore full functionality as soon as possible. We’ll continue to share updates here as they become available. Thank you for your patience.

  2. monitoring Oct 20, 2025, 12:51 PM UTC

    We are currently monitoring the external outages and will provide further updates when performance improves.

  3. resolved Oct 21, 2025, 08:21 AM UTC

    The issue has been fully resolved. All systems are operating normally. Thank you for your patience.